FREQUENTLY ASKED QUESTIONS

1. How to Register?

ANS:

Signing Up Process:
You will book your hotel and bed type, and your occupancy when you register.  You can add on your transportation preference once you have selected your hotel & bed type. If you have roommate(s) please know the correct spelling of their 1st and last name and email address so you can register them with the correct information.  After you have registered on our launch day, you will receive an email confirmation within 1-2 days with your room’s group code.  Once you receive your group code your roommate(s) will be able to log into your room’s account to pay their deposit as well.

Please note that during our launch, if you sign up for a popular hotel, and your sign up process or payment is delayed or not done quickly during our launch your room can be canceled if we sell out before your payment is complete.  All registrations are on a 1st come 1st served bases.

2. What is the difference in the different occupancies?

ANS:
Single Occupancy – 1 person in a room.
Double Occupancy – 2 people in a room.
Third Occupancy – 3 people in a room.
Forth Occupancy – 4 people in a room.

3. What is the difference between Gold and Platinum Packages?

ANS:
Gold Package is if you are providing your own transportation (ex: driving or flying) and meeting us in Pigeon Forge, TN and you will check in at your registered hotel.

Platinum Package is if you are taking a Party Bus leaving from Atlanta, Charlotte, or Baltimore/DC going to Pigeon Forge, TN.

4. If I have a roommate(s) can I pay for my package individually or can only 1 person in a room pay for the group?

ANS:
If you are rooming with other people you may pay individually or as a group, you will make this selection when you initially sign up.  1 member can pay for everyone in the room or roommates can pay separately.

5. What is the hotel’s name?

ANS:

1. Hotel #1 – The Ramsey Hotel
2. Hotel #2 – Hilton Garden Inn
3. Hotel #3 – Hampton Inn
4. Hotel #4 – Fairfield Inn & Suites
5. Hotel #5 – Springhill Suites
6. Hotel #6 – Home2
7. Hotel #7 – Cambria Hotel
8. Hotel #8 – Town Place Suites
9. Hotel #9 –TRU
10. Hotel #10 – Holiday Inn Express
11. Hotel #11 – Inn on the River

6. Can I become an affiliate of the trip? Can I sell the trip to make $$?

ANS:
Yes & YES! Click Here For More Details

7. I would like to be a vendor or provide a class to your guests on the trip i.e. Sell Merchandise, Work Out Class, Art Class, Make Up Class, Salsa Class – can I be down?

ANS:
YES! Winter Ski Fest attracts upwardly mobile urban professionals and influential guests from the entertainment and corporate communities. If you’re interested in becoming an official vendor, please email us for vendor information and the application process. Please note that only pre-approved vendors are permitted to sell merchandise, food, beverages, or other products during the event. Unauthorized sales are strictly prohibited, and anyone found selling without prior approval may be removed from the event by Winter Ski Fest security or local law enforcement.

8. What if I want to sign up after the deposit deadline has already past?

ANS:
If the event is sold out, please join the waitlist on our home page. We will notify you by email as soon as additional rooms become available. If a room becomes available, you will be responsible for making payments based on the current payment schedule at the time of booking.

10. I have a group, how do I make sure our rooms are near each other or ride the same party bus?

ANS:
If you would like to be near your friends in your hotel, please make the request on your registration page under “Hotel Request”.  You must provide the Group Code not individual names.  We can only fulfill request if the Group Codes(s) are in the same hotel as your room.  We will accept request until December 28th.

11. I have a group, how do I make sure we all ride the same party bus?

ANS:
If you’re traveling with friends and would like to ride the same party bus, we’ll email all Party Bus guests closer to the trip with a list of Bus Hosts and their hotel drop offs. You’ll then be able to log into your account to request your preferred bus and the friends you’d like to ride with. Please note that buses service different hotels, so if your group is staying at different hotels, be sure to select a bus that stops at both of your hotels.

12. Do you offer group discounts? 

ANS:
Yes and Yes! Please click on the link for information on our Group Discounts.  

13. What fees and expenses will I pay during the trip? 

ANS:

• Gold packages are responsible for their transportation to Pigeon Forge, TN.
• Skiing, Snowboarding, & Tram rides at the ski resort Ober Gatlinburg are an additional charge.  You can sign up for our group discounted skiing and snowtubing once you receive your initial payment confirmation.
• You are responsible for your lunch & dinner.
• Your hotel fees including taxes, breakfast, open bars, and events are included in your package. 

14. Will there be transportation to and from the events? 

ANS:
Yes, we provide complimentary transportation to and from all scheduled events from all of our hotels. 

15. When are the payments due? 
    • Deposit – August 21st – $200
    • 2nd Payment – September 18th – $150
    • 3rd Payment – October 16th – $150
    • 4th Payment – November 13th – $150
    • Final Payment – December 11th – Balance

16. How do I make changes to my room? 

ANS:
Any changes to your room must be submitted via email, info@elitecreativegroup.com. If you have a roommate(s) please include your roommate(s) in the email to make your change. We cannot make changes to your room over the phone.  There must be documentation of all changes to your room.  Name changes are subject to a $50 name change fee until December 10th. Name changes after December 10th are subject to a $75 name change fee.  We cannot do any name changes after December 28th.

17. How do upgrade to a suite room in hotel #1, #2, #3, #4, #8, #10, #11? 

ANS: Suites will be offered to guests that have attended 5 or more Winter Ski Fest trips 1st.  If any suites become available we will notify the guests registered at the hotel where the suite is available and give them an opportunity to upgrade their standard room to a suite.

 If you book a suite you will be required to the suite upgrade fee at the time of your upgrade request.

Suite upgrades are a flat rate: