FREQUENTLY ASKED QUESTIONS

1. How to Register?

ANS:

Signing Up Process:
You will book your hotel and bed type, and your occupancy when you register.  You can add on your transportation preference once you have selected your hotel & bed type. If you have roommate(s) please know the correct spelling of their 1st and last name and email address so you can register them with the correct information.  After you have registered on our launch day, you will receive an email confirmation within 1-2 days with your room’s group code.  Once you receive your group code your roommate(s) will be able to log into your room’s account to pay their deposit as well.

Please note that during our launch, if you sign up for a popular hotel, and your sign up process or payment is delayed or not done quickly during our launch your room can be canceled if we sell out before your payment is complete.  All registrations are on a 1st come 1st served bases.

2. What is the difference in the different occupancies?

ANS:
Single Occupancy – 1 person in a room.
Double Occupancy – 2 people in a room.
Third Occupancy – 3 people in a room.
Forth Occupancy – 4 people in a room.

3. What is the difference between Gold and Platinum Packages?

ANS:
Gold Package is if you are providing your own transportation (ex: driving or flying) and meeting us in Pigeon Forge, TN and you will check in at your registered hotel.

Platinum Package is if you are taking a Party Bus leaving from Atlanta, Charlotte, or Baltimore/DC going to Pigeon Forge, TN.

4. If I have a roommate(s) can I pay for my package individually or can only 1 person in a room pay for the group?

ANS:
If you are rooming with other people you may pay individually or as a group, you will make this selection when you initially sign up.  1 member can pay for everyone in the room or roommates can pay separately.

5. What is the hotel’s name?

ANS:

1. Hotel #1 – The Ramsey Hotel
2. Hotel #2 – Hilton Garden Inn
3. Hotel #3 – Hampton Inn
4. Hotel #4 – Fairfield Inn & Suites
5. Hotel #5 – Springhill Suites
6. Hotel #6 – Home2
7. Hotel #7 – TRU
8. Hotel #8 – Holiday Inn Express
9. Hotel #9 – Inn on the River

6. Can I become an affiliate of the trip? Can I sell the trip to make $$?

ANS:
Yes & YES! Click Here For More Details

7. I would like to be a vendor or provide a class to your guests on the trip i.e. Work Out Class, Art Class, Scuba Diving Class, Make Up Class, Salsa Class – can I be down?

ANS:
YES! Our patrons include upwardly mobile urban professional and the social elite from the entertainment and corporate world.  Please email us for more information about being a vendor. 

8. What if I want to sign up after the deposit deadline has already past?

ANS:
It is not too late to sign up.  You would pick up and pay where we are on the current payment schedule.

10. I have a group, how do I make sure our rooms are near each other or ride the same party bus?

ANS:
If you would like to be near your friends in your hotel, please make the request on your registration page under Bus Request or Hotel Request.  You must provide the Traveler Name, not individual names.  We can only fulfill request if the Group Codes(s) are in the same hotel as your room.  We will accept request until December 27th.

11. I have a group, how do I make sure we all ride the same party bus?

ANS:
If you are traveling with a group and want to be on the same party bus, please make the request on your registration page under Bus Request.  You must provide the Group Code, not individual names.  We will accept request until December 27th.  Although we do our best to fulfill bus request, buses are assigned by male to female ratio and based on hotel assignments.   We have 9 hotels and we avoid having each party bus go to each hotel, to avoid long delays in your check in process. 

12. Do you offer group discounts? 

ANS:
Yes and Yes! Please click on the link for information on our Group Discounts.  

13. What fees and expenses will I pay during the trip? 

ANS:

• Gold packages are responsible for their transportation to Pigeon Forge, TN.
• Skiing, Snowboarding, & Tram rides at the ski resort Ober Gatlinburg are an additional charge.  You can sign up for our group discounted skiing and snowtubing once you receive your initial payment confirmation.
• Your hotel fees including taxes, breakfast, open bars, and events are included in your package. 

14. Will there be transportation to and from the events? 

ANS:
Yes, we provide complimentary transportation to and from all scheduled events from all of our hotels. 

15. When are the payments due? 
    • Deposit – August 16th – $150
    • 2nd Payment – September 13th – $100
    • 3rd Payment – October 11th – $150
    • 4th Payment – November 1st – $150
    • Final Payment – December 6th – Balance

16. How do I make changes to my room? 

ANS:
Any changes to your room must be submitted via email, info@elitecreativegroup.com. If you have a roommate(s) please include your roommate(s) in the email to make your change. We cannot make changes to your room over the phone.  There must be documentation of all changes to your room.  Name changes are subject to a $50 name change fee until December 1st. Name changes after December 1st are subject to a $100 name change fee.  We cannot do any name changes after December 27th.

17. How do upgrade to a suite room in hotel #1, #2, #3, #4, #5, #8, #9? 

ANS: Once you have booked your room and paid your initial deposit, in your email confirmation you will receive a Suite Upgrade Submission form.  Please fill that form out to be added to our Lottery for a Suite.  We will draw from this lottery:

– Tuesday August 29th – for Ramsey Hotel, Fairfield, Springhill, & Holiday Inn  hotel

– Wednesday August 30th – for Hilton Garden Inn & Inn on the River & Hampton

 If you are selected you will be required to pay the difference at the time of your upgrade request.

Suite upgrades are a flat rate: